Zero Cash Receipt For MIA Claimed

1. TRAMS Backoffice 
2. Go to Payment tab  
3. Click on Payment Received 
4. Put in payment amount Bank 19 
5. Pick payment method – Other  
6. Profile type –– Vendor 
7. Type the beginning of the name in the box and hit tab 
8. click on the appropriate name in the list 
9. Enter the date in the Payment date field.  
10. (for MIA claimed this will clear the agents invoice and negative MIA claimed -it should show commission on the agents statement) 
11. Then click on query box 
12. Double click to turn the line red for the negative created by the MIA claimed 
13. Double click on the line with the invoice that the payment belongs to 

Verity that the total at the bottom is 0 and click OK 

**When a check for cash receipt has more than one vendor – put in the vendor that has the most commissions and click on those items, next click on All Vendors on the bottom half of the screen under the vendor settings tab, then on the Global Settings tab narrow down by travel or issue date then click on Refresh and search by passenger name to find the rest of the commissions, then highlight in red and click OK at the bottom of the screen. 

Verify the Payment in on the Agent statement.  

• In Trams go to the Report Tab 
• In the dropdown menu click on Agent and statement from the dropdown menu 
• Fill in the Agent name, dates of the statement and click on preview 
• Verify that the paid invoice is showing on the statement 

Respond to the Agent from their Inquiry using the canned response for Locating a commission