How to send an agent a WorldVia PRO password reset
If an agent is having trouble logging into WorldVia PRO using the forgot password option, you can assist using the steps below.
As a note, before using these steps be sure to confirm:
- The email address the agent is using
- That the password reset email isn't in their spam folder
-That they actually have a WorldVia PRO account already
- Click on your Admin button to take you to the back-office of WorldVia PRO
- Click Manage Users from the left menu panel
- Search the user by typing their name in the user search bar
- Once on the agent's WorldVia PRO account, click Admin within their account and click Generate Password Reset Token
This will send an email to support@worldvia.com that includes a password reset link.
- Copy and paste the reset link into the WorldVia PRO Password Reset canned response.
- Please edit the password link text to say: WorldVia PRO Password Reset
- Send it to the agent and resolve it accordingly