- When an agent request comes in to add their agency logo to Vax, Funjet, etc.… for their email quotes, reply with the canned response in Freshdesk l "Logo on VAX". See the example below.
- Once the email is received from the agent in the exact format requested below, forward the email to VAX using this address vaxlogo@vaxvacationaccess.com
- Let the agent know that it has been submitted and that you will let them know once you are notified it has been completed.
- VAX will send Travel Quest support an email once it's been completed. Forward the email to the agent and close the ticket.
Hi ,
In order to submit your logo for VAX, I need you to send me an email in the following format (see instructions below):
Submitting Unique Agency Logos for Specific Agents
(Individual logos applied to specific agents under the same agency number)
Email subject line: Agency Logo – Specific Agents
Include the following in the email:
VAX Agency Number (IATA)
Agent user name(s) (Agent user names are listed in Member Services > Manage Users)
Attach the logo to the email
Logo must be at least 260 pixels wide by 80 tall
Logo must be in an acceptable image file format: .jpg .png .eps .psd .tif
** Use the following naming convention for your logo: AgencyNumber_User_Name.jpg
Examples:
12345678_Mike_Smith.jpg
12345678_Johnny.png
12345678_54321.tiff
Send your email to support@worldvia.com