When a Member Agency requests an update to their banking information, they must complete a new ACH form in RightSignature.
1. Log into RightSignature via Last Pass. When prompted, use TravelQuestNetwork85 as the domain name
2. Click Start Document
3. Click Send for signature
4. Select Use a Template
5. Select the "Wells Fargo Ach Form New". You may have to click "Load more templates..." if you do not see it right away in the list.
6. Click Prepare Document
7. Fill in the agent's name and email, click next/review
8. Click Send Document.
Processing the Change to Banking Information
Once we receive it back follow the steps below to update the information.
1. Receive the ticket and click on "View Document"
2. Log into TRAMS -> click Profiles -> Query
3. Type in the agent name and click Query
4. You will see two profiles pull up. Double click the "Agent" profile
5. A new window will pop up, in here click "Payment Info"
6. There should be 1 bank account listed. Click on it and click Delete, this is the old information.
7. Now you will add in the new information. For the Account Type select "Bank Account", then fill in the rest of the information based on the information from the ACH bank form. Copy and paste in Account # , Routing #, and Name to avoid typos that will result in ACH errors.
If the agent indicated, it is a SAVING Account you need to add "sv" in front of the NAME on the account. For example:
svMichelle Rustad
Click Add when done.
8. You will see the account show up and click "OK".
9. Save bank form in the Agent Documents folder in their SharePoint Folder
Download “completed pdf”
Save it to the Agent’s Documents Folder