If the agent asks how to get access to the Unclaimed Commission report, please send the Unclaimed Commission Report Course canned response. Resolve with ticket type - Commission: Other
When an agent lets us know that they have completed the Unclaimed Commission Course, follow the instructions below to verify and give them access:
- Log into the Admin side of WorldVia PRO by clicking "Admin" under the search bar
- Hover over "Courses" and click Passport
- Click the eye icon on the Unclaimed Commission Report Pilot line
- Click "USERS COMPLETED THE COURSE" to display the search bar
- Search the agent's name and the site will let you know if they've completed the course or how much of the course they have completed.
- If they have completed the course, Grant Access To Unclaimed Commission Report