After verifying that the agent has completed the Unclaimed Commission Report Pilot Course, complete the following steps to give them access to the report.
If you have not verified their completion of the course, please see this article: Verifying Unclaimed Commission Course Completion
- Log into our admin Commission Manager account
- Click on User Admin to access the list of agents in Commission Manager
- Find the agent's name from the list and click "Edit" next to their name
- Uncheck the box next to "Hide Unclaimed Commissions?"
- Click "Update"
- Respond to the agent with the Unclaimed Commission Course Completed canned response. Ticket Status: Resolve - Ticket Type - Commission: Other