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      RingCentral - Desktop Application Reference Guide - Phone

      On the Phone menu, you can:
      • Make or receive calls at any time locally or globally with service in over 100 countries
      • Use your carrier minutes, WiFi, or cellular data without dropping a call
      • Protect your data via RingCentral’s encrypted and redundant data networks
      • Review call logs, including missed calls, call recordings, and voicemails
      • Perform call controls such as call flip, call switch, call transfer, and call park

      Using Phone

      Navigate to Phone via the left navigation bar. Here, you can manage Heads-up display (HUD), calls, voicemails, and conference calls.
      Phone interface

      Making a call

      There are several ways you can make a call in the RingCentral app.
      • Selecting the Dialpad icon at the top right
      • Hovering over an entry in the Call History section and selecting the Phone button at the far right
      • Clicking the Call phone icon anywhere within the app
      • Placing a call via the Recent calls clock icon in the dialpad

      Making a call using the dialpad

      • Click the Dialpad icon at the top right.
      • Enter the name or number of the person you’d like to call.
      • Leave the default outbound caller ID or select a new number in the Call from dropdown list.
      • Click the call button to start the call.
      Making a call

      Voicemail options

      Voicemail options
      1. Play: Listen to the voicemail.
      2. Show transcript: Show the transcript of the voicemail (if available).
      3. Phone: Call back the user.
      4. Text: Send a text message.
      5. Delete: Delete the voicemail.
      6. More: Use Add contact, Mark as read/unread, Download, or Block/Unblock number options.

      Incoming call controls

       
      1. Incoming call controls
        1. Ignore: Let the call ring until the caller hangs up or goes to voicemail.
        2. More: Use Forward or Reply options.
        3. To voicemail: Send the call to voicemail.
        4. Answer: Answer the call.

      Active call controls

      Active call controls
      1. Mute/Unmute: Mute or unmute your audio.
      2. Keypad: Use the keypad.
      3. Audio: Configure microphone source, speaker source, and volume.
      4. Add: Add a new call.
      5. Video: Switch a voice call with a RingCentral user to a video call or share screen.
      6. More: Use the Hold, Transfer, Record, Park, or Flip options.