When a member unsubscribes to emails, we need to follow this process so that they will still receive important emails and our support ticket replies
Navigate to the member's contact record page.
Under the Communications Subscriptions section, you will see some errors or message
When we see that a member is not subscribed, we must call them to let them know they won't receive any emails from us.
We should also advise that we should resubscribe them to Business Critical, Customer Service Communications, and One-to-One emails so they don't miss out on important emails.
Once they approve, we should click on "View Subscriptions."
Click "Resubscribe" next to the three subscription types
The legal reason should be "Legitimate Interest - Customer."
In the explanation, write that they are a paid member
Click Save
Do this for all the communication types that the member agreed to.
