Agents will reach out to us or fill out the form when they are requesting a new supplier be added to the commission manager.
*If the new supplier is a hotel, please check to make sure hotel is not under another bigger brand. If hotel is under a bigger umbrella (Hilton, Hyatt, Marriott) it should be invoiced under the bigger umbrella group (Hilton Bookings GRASP).
1. Take the supplier's name and do a quick search on google for them.
2. In Trams, click "Profiles" then click "Query"
3. Do a quick search to see if the supplier pops up. If so, skip to step 9. If not, continue on to the next step.
4. Click "Profiles" then click "Vendor"
5. Input the supplier's name in the Profile Name box
6. Input the address into the correct fields
7. For the interface ID, this usually is a shortened version of the supplier's name. For example, Arcadian Hotel Brookline becomes "ArcadianHB"
8. In the "Communications" tab, input the supplier's phone number. Be sure to click ADD on the right to add info.
9. In the "Groups" tab, add the "GRASP" group. Be sure to click ADD on the right to add info.
10. In the "Marketing" tab under "Travel Categories" you must select the supplier types. Hotels go under Hotels, Tour operators go under Tour, etc.
11. Click "OK" to save all changes
12. In the ticket, click "reply" and send the canned response "Vendor Added"
13. Send and close the ticket