When a member submits a Commission Inquiry - Member Success will do it's initial research to determine where the commission has come in.
If we notice that the payment was misapplied to the wrong member and paid out.
Add a task to the team that misapplied the payment, stating, "This payment seems to be misapplied. Please take a look." Provide any details that you have to show the mispayment.
Accounting (Angie & Tyrina)
Member Success (Abhinay & whoever paid it)
Those who are tasked will investigate and make the needed corrections.
Those who got tasked will send an email to the paid member letting them know we will be recalling the commission.
Once complete, please tag the ticket owner that it has been completed.
The ticket owner will email the "unpaid member" that we have located the commission payment, and it will be added to their statement.
