If you receive any Karisma GIVC Certificate requests from agents you will need to forward the ticket to Cesar Briceno and cc Celeste.
cbriceno@karismahotels.com
You will need to get the following information from the ticket and put it in the body of the email: Agent name, booking number, resort, lead guest name, date of travel, 1st choice, and 2nd choice.
Example of Email:
Subject Line: GIVC Request
Ticket Body:
Agent Name:
Booking Number:
Resort:
Lead Guest Name:
Date of Travel:
1st Choice:
2nd Choice:
Once the ticket has been sent you will need to send a note to Celeste with the ticket number.
Mark the ticket as Waiting on Supplier
Once Cesar responds with a certificate you will send the certificate to the agent by replying to the ticket and Resolve the ticket.