IATAN Personnel List
IATAN maintains a list of active agents listed under our IATA number.
Most recent list as of 11/18/21 and can be found as a PDF attachment to this ticket: https://tqagents.freshdesk.com/a/tickets/303345
Updating the IATAN Personnel List
If someone has requested proof of agent status and the list is more than 30 days old, you can request a new list by following these steps:
1. Log into IATAN as Bonnie via Last Pass
2. In the left column towards the bottom there is a button that says “Request agency personnel list”
3. You will need to select Travel Quest Network from the list of agencies.
4. It will ask if you want it emailed to Bonnie@tqagents.com or sent in the mail. Leave it as Bonnie and it will forward into Freshdesk automatically (within 24 hours usually very quickly! I got it within 5 minutes). It will come in titled “Personnel List”
5. Update the 'as of' date at the top of this article and the link to the new ticket containing the list.
Finding an Agent and Providing Proof of Status
Do NOT forward the entire list! The list contains personal information that must be black-lined before sending to any third party.
- Open the PDF and locate the agent's name in the list.
- Take a screenshot of the page listing the desired agent, being sure to include the 'Valid Until' date, else it may not be accepted.
- Once you have the screenshot, you will need to block out the other agent’s names on the list and the “Verification #” You can use a tool on your computer to black it out.
- Mac: Open the screenshot and click the “tool box” button options will pop up. Click the pen or wavy line option to “draw” on the picture to block it out
- PC: Open the Screenshot and click on “tools” select Pen option to “draw” on the picture to block it out.
- Save the edited file to your computer and then send a copy to the agent or supplier requesting the information.
If a member asks what our agency registration date is: