DKIM Authorization Setup Steps - Email+

How to setup DKIM authorization for Email+.

Step 1: Choose your default sender email

In your Emma account, make sure that your default sender email matches the domain that you're authenticating. If it does not match, update it in the Sender info tab.

Step 2: Create CNAME records

Log into your DNS provider's website or app and create the three CNAME records, shown below. Each provider may have slight syntax differences, so check their requirements for creating CNAME records.

Host Name	Value
e2ma-k1._domainkey	e2ma-k1.dkim.e2ma.net.
e2ma-k2._domainkey	e2ma-k2.dkim.e2ma.net.
e2ma-k3._domainkey	e2ma-k3.dkim.e2ma.net.

 

Ⓘ	Avoid copying and pasting these values directly into your DNS records, as it may introduce formatting issues. Type them manually to prevent errors.

Step 3: Create a TXT record

You will need to verify your account or subaccount’s authentication with a TXT record and a unique validation hash.

1. Log in to Emma.
2. Find your account's validation hash (details below).
3. Log in to your DNS provider's website or app.
4. Create the TXT record, shown in the table below. Replace xxxx with your account’s validation hash.

Host name	Value
@	e2ma-verification=xxxx

 

Ⓘ	If your DNS provider doesn’t allow the @ symbol, use your domain name instead, or refer to your provider’s support documents.

 

Finding your validation hash Each Emma account or subaccount has its own unique validation hash, which cannot be shared between accounts. If you have a tiered account, you’ll need to create a separate TXT record for each subaccount you’re authenticating. Navigate to your Account> Deliverability tab. Parent account: Click on the gear icon in the upper right corner of your screen and choose Account from the dropdown menu. Subaccounts: Navigate to the appropriate subaccount and click on the gear icon in the upper right corner of your screen. If you are a Manager or Parent user, scroll down to Subaccount settings and choose Account from the dropdown menu. If you are an Administrator user, choose Account from the dropdown menu. Standalone accounts: Click on the gear icon in the upper right corner of your screen and choose Account from the dropdown menu. On the next screen, click on the Deliverability tab. The validation hash will be located in the middle of the page.

Step 4: Complete the final validation

1. Return to your Emma account.
2. Navigate to the screen where you found your validation hash.
3. Click inside the DKIM domain box and type in your domain.
4. Click on the Save button.

Once this step is complete, DKIM is set up for this specific account or subaccount.

Ⓘ	This step is easily overlooked, but DKIM setup cannot be completed without it. Please be careful not to skip it!

Optional: Testing your DKIM authentication

To confirm your DKIM setup, send a test email campaign and check the email header. For example, in Gmail:

1. Open the test email and click on the three vertical dots on the right side.

   

2. Choose Show original from the dropdown menu.
3. On the next screen, you’ll see a table and one of the rows will be labeled DKIM. If DKIM authentication has been successfully set up, the DKIM row should say PASS.

 

Here's the link to Emma's support for this issue: https://help.myemma.com/s/article/DomainKeys-Identified-Mail-DKIM#CNAME_records