- Associate the ticket with the member
- Confirm that that the member is a "Customer" and account status is "Active"
- Click on the link in the ticket to approve or deny
- This will take you to the login page, select the bonwalt login from Keeper.
- Click on Approve, then Confirm.
- If the information does not match, escalate to the lead
- Set ticket status as closed
- Category as Supplier & Approval
- Sub-Category as Login/Password