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      American Express Agency Services Desk (ASD) - On‐line Job Aide

      American Express Agency Services Desk (ASD) On‐line Job Aide   

        

      American Express has automated the process for Agencies to obtain booking instructions and tracking numbers for the Cruise Privileges Program (CPP) and Platinum/Centurion Destination Vacations (PDV/CDV), through a secure website, beginning August 9, 2010. FH&R reservations will continue to be handled via the phone with the Agency Services Desk. This training job aide will help to familiarize you with the registration process and how to navigate through obtaining tracking numbers and booking instructions.  

      Benefits of ASD On‐line:  

      • Obtain booking instructions and tracking numbers for CPP and PDV/CDV for your customers 24x7.    
      • Manage your own profile and agency profile on‐line.  
      • Search and view past bookings captured by your agency and edit them within stipulated time.  
      • The system will automatically validate card member eligibility for the benefits being requested and require the same booking information currently given to the agents over the phone.  

      How to obtain access to ASD Online:

      • You can access the Web site at: www.americanexpress.com/asdonline.
      • You will need to create an SSO user ID and a password.
      • You will need the following Agency registration code 24fcfc17de to create an agent profile under your IATA number.

       

      Each agent that currently uses the ASD Desk will need to register on the system when using this code for the first time. Once you have registered, you will not need it again unless you forget your log in information.

      • The system will validate that the card member is eligible for the requested benefits and requires the same booking information currently given to the agents over the phone.
      • You will be able to obtain booking instructions for CPP, PDV, via a link on the left hand navigation bar.
      • FH&R Program reservations will still be handled via phone via the ASD desk. The terms and conditions for the FH&R program can also be found in the booking instructions www.americanexpress.com/asdbookinginstructions

      Upon initial sign in to the ASD On‐Line system, when launching  www.americanexpress.com/asdonline, you will be directed to the Amex SSO page, where you will need to either create or log in with your SSO (single sign on) user ID and password.  You will then be directed to the ASD welcome screen.  

       

       

       

       

       

       

       

      How to obtain a Registration Code for ASD On‐line (for Agency Owner/Manager only):  

        

      The website address to obtain a registration code is:  www.americanexpress.com/asdaddagency   

      NEW Agencies to ASD will need to submit a request to obtain a Registration Code for your Agency as a one-time activity.  

       

      How to navigate ASD On‐line:  

        

      Once you have received your Agency’s Registration Code, complete the following steps for the registration process:                                     

       

                                                                                               Registration details to complete 

       

      Update Profile as needed: 

       

      Important note: For Centurion “CPP” bookings, add a "C" at the end of the tracking number when giving to the cruise lines. However, when searching for an existing cruise booking on the ASD On‐line tool, use the original tracking number (without the C).  

       

       

       

       

      Tour “PDV/CDV” example ‐  

       

       

       

      View Existing Booking:  

       

       

      Edit Booking Options:  

       

       

       

      Reminder: The following editing rules will still apply for Existing Bookings:    

        

      • Cruise/Tour ‐ ONLY the date of travel, total cost or confirmation # can be edited, and must be done within 72 hours of receiving the tracking number.  If anything else must be changed, or past 72 hours, a new tracking number must be created.  NO changes can be made on or after travel start date.   

        

      ASD Support:  

        

      We are excited about this upgrade to our system and the benefits for you and our card members.    

      Should you have questions or issues navigating the system, the ASD support team is available via email at ASDONLINE@aexp.com, or via phone at 800‐428‐0250, M‐F, 9am‐8pm EST.