Skip to content
English
Go to worldviatravelnetwork.com
  • There are no suggestions because the search field is empty.

Adding Agents To NCL SPF (Secondary Phone Field)

When an agent requests to be added to the NCL SPF program, please follow the steps below.

Travel advisors will reach out to Member Success to request to be added to the NCL SPF program. This is now a requirement for all NCL-registered agents to make bookings.

  1. Confirm that the agent has an active NCL account
    1. If the agent doesn't have an account, they will need to request one and have it created first.
    2. If they have an account, continue to step 2.
  2. Send the agent the NCL SPF snippet
  3. Close the ticket
    1. Category: Booking
    2. Sub-Category: NCL SPF

Important Details:

SPFs are typically created within 24–48 hours from the time the request is received. If an agent requires expedited setup, they should still complete the form anyway, and Member Success should contact the NCL SPF team at NewAgency@ncl.com to request prioritization.

Pseudo SPF - This is not the first line of defense. The agents should complete the form, but we can provide the agency ID if they have a time-sensitive booking that can't wait the 48 hours: #824976

With the Pseudo SPF, advisors can book either by phone or through any of our booking systems. Here are the links to the video tutorials showing step-by-step instructions: The videos are located in Norwegian Central:

  • QUEST:

QUEST - How to book using your Secondary Agency

  • Seaweb- NCL Legacy:

    NCL Legacy - How to book using your Secondary Agency

     

    Here are the written booking instructions for these processes:

    If booking over the phone:

      • Provide your Primary Agency Booking Phone Number.
      • Provide your Local Independent Affiliate Phone Number (Secondary Number) and your name.
      • Continue with the booking process.

    If booking online (NCL Legacy Platform):

      • Log in using your Primary Agency Booking Phone Number.
      • Select the “New Reservation” tab.
      • Enter your Local Independent Secondary Agency Phone Number
      • Click Search and verify that your secondary information is correct before proceeding. Then, enter your name under Agent, click Search, and select your name to continue the booking process.
      • Once both the Primary and the correct Secondary phone numbers appear on the dashboard (displayed in blue on the left), you may select Continue to proceed with the booking process.

    If booking online (QUEST – New NCL Platform)

      • Go to norwegiancentral.ncl.com
      • Type in your login credentials. Click Sign In.
      • Under the Book heading, click Quest.
      • As you are part of a host network, if it is not already populated, you must first enter your primary agency telephone number and click Search. Then, enter your name under Agent Name.
        Next, under Secondary Agency, enter your Secondary Agency phone number or Agency ID# and click Search again. Finally, enter your name under Agent Name.
      • Click ‘New Reservation’ to continue with the booking process
      • Now that you’ve entered your Primary and Secondary Agency information, Quest will securely store it, so you won’t need to re-enter it for future bookings.

    Agents can also join the NCL/WorldVia Facebook group here: https://www.facebook.com/groups/nclxworldvia